Bay Tree Cakes Limited is located at 33 Station Road,Lutterworth, LE17 4AP

Our contact number is 01455 557 333 or you can email

During our work, we do collect personal information from you, the following outlines how we collect and use that information.

This policy does not apply to the practices of third parties that are not owned or controlled by Bay Tree Cakes Ltd.

What Information Do We Need?

We collect information that is given to us by you: we do not collect or purchase information from third parties.

If you have bought a cake or other goods from us or enquired about our services, we will store information you give us for that purpose i.e. to talk to you about your order or our services: typically, we collect email address, phone number, contact names and addresses where relevant. We may also record dates of planned celebrations and their location.

We need all the details above to quote or supply and complete the order or services requested. Contact information may also be used to provide customer service, request any extra information or resolve any queries or problems.

We do receive, but do not store your payment information except where you have made a deposit for a returnable cake stand and wish us to store bank details until we refund you.

If you have opted into our mailing list (you will have consented to this when you emailed us or provided your details to us at one of our events for this purpose) we store your details so that we can invite you to our events or on occasion to show ideas for cakes or send offers. You can choose to unsubscribe at any time.

How Will We Use It and How Long Will We Retain It?

As we often have orders more than 12 months ahead and have many repeat customers, we will store past order information. This may be used to contact you to fulfill orders or to refer back to previous orders when contacting you. This is not shared with others.

Will We Share Your Information?

We do not share any information collected with third parties unless we have permission from you.

We use trusted financial partners to provide payment services vital to running a retail business, these include processing of payments by Debit and Credit card. This Information is protected by PCI DSS Compliance. We do not store payment information.